Generative AI Services and Solutions

Embrace the Transformative Potential of Gen AI:
Keshav R. Murugesh and Christine Tan in an Exclusive Conversation at CNBC Connect

 
 
 
 
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Articles

AI & Analytics in 2025: Six Trends Driving the Future

The analytics landscape is undergoing a seismic shift. Artificial intelligence (AI) has well and truly arrived, unlocking new levels of growth, innovation, productivity, agility and resilience while accelerating value creation.

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Articles

IDC Spotlight: AI and Automation - Driving the Next Frontier for Information Service Providers

Discover how WNS is enabling this shift through InfoTurf.ai, its AI-powered platform built for high-performance information services.

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Case Study

Gen AI-powered Virtual SME Transforms F&A Knowledge Management for a TravelTech Leader

WNS deployed a Gen AI-powered Virtual SME, leveraging cloud, Natural Language Processing (NLP), analytics and Machine Learning (ML) to automate document extraction and retrieval and streamline access to critical process manuals.

Gen AI Models
in Action

  • ML models integrate with Gen AI to enable healthcare companies to quickly review medical history and lab results, accurately generate medical summaries, offer diagnoses and identify the relevant medical codes instantaneously.

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  • An advanced NLP model that’s ingested with insurance domain knowledge to pinpoint subrogation opportunities and total loss cases with unrivalled accuracy. Meanwhile, Gen AI-powered recommendations recommend optimal next-steps.

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  • A next-gen knowledge engine addressing the complexities of the travel domain pairs up with Gen AI to provide instant, tailored customer responses. All with improved accuracy and efficiency, to enhance experiences.

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  • Enhance customer due diligence with a Gen AI-powered solution that scrapes online platforms for credible, customer-relevant news and updates. It measures potential adverse impacts and generates concise, contextualized reports for financial crime and compliance analysis.

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  • Experience banking like never before with WNS Gen AI Response Interface (GARI), an AI-powered super assistant. GARI transforms complex banking interactions into simple customer-centric solutions leading to superior omnichannel experiences.

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  • 01Medical Summarization
    • ML models integrate with Gen AI to enable healthcare companies to quickly review medical history and lab results, accurately generate medical summaries, offer diagnoses and identify the relevant medical codes instantaneously.

      Watch video

  • 02Subrogation
  • 03Knowledge Assistant
  • 04Adverse Media Screening

Enterprise Use Cases

Explore how we are unlocking new productivity and personalization through context-aware, intelligent systems.

Contract Management

With Gen AI, you can gain insights into contract terms, identify potential risks and opportunities, and easily see ways to optimize a contract.

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Vendor Management

Use Gen AI to communicate with suppliers, answer RFPs, negotiate terms and provide feedback.

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Optimize Content Capture

Quickly and easily summarize internal documents, customer conversations, reports and reviews.

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Elevate Customer Service

Gen AI-powered chatbots can quickly retrieve answers from trusted sources, like internal documents, knowledge bases and past transactions.

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Synthetic Data Generation

Free up team members and use Gen AI to paraphrase content for social media. Or to conduct customer sentiment analysis for better performance.

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Logistics and Operations

Track patterns in revenue leakages, delivery times and quality issues.

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Complaints Management

Classify claims, map to SOPs and provide responses to better equip teams – and ensure fast resolution for customers.

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Cognitive Research Assist

Improve research quality for faster resolutions and clear next-steps.

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Adverse Media Screening

Evaluate flagged transactions and customer data from multiple sources to automatically identify risks.

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Vehicle Condition Reporting

Analyze images, data and history, automate reports and create virtual simulations to expedite claims processing.

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Cognitive Risk Assistance

Automate risk assessments, conduct research, extract details and generate appropriate responses.

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Journal Entry Anomaly Detection

Classify journal requests, generate rules and perform anomaly checks – all with high accuracy and efficiency.

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Augment Customer Experience Services

Summarize and analyze conversations, and generate training and feedback to elevate experiences.

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Automate Code Generation

Produce code and identify possible issues to improve quality and developer productivity.

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What Sets Us Apart

Deep domain expertise meets Responsible AI – enabling tailored, trustworthy and high-impact enterprise solutions.

Uncovering Gen AI: What Lies Ahead for Your Organization? Discover Untold Insights

 
 
 
 
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